Support
Help, when the vehicle is waiting.
Certificates, device faults, platform questions, training and documents — and the number to call when something is off the road.
Certificate check & renewal
Check a speed-governor certificate by plate number and renew it by M-Pesa.
Check a certificateInstallation & training
How fitting works, what we need from your depot, and the briefing we give drivers and controllers.
What to expectWarranty & service cover
What the 12-month hardware warranty covers, what it does not, and how a replacement works.
Read the warrantyPlatform guides & FAQ
Straight answers on the camera, the platform, pricing, approvals and data protection.
Go to the FAQDocuments & downloads
The company profile, product specifications and the legal documents behind your contract.
Open downloadsAPI & integration
Getting trips, events and fuel data into your own ERP or reporting stack.
Integration guideReaching us
Support is answered from Nairobi. For anything that has a vehicle standing still, call or send a WhatsApp message rather than waiting on e-mail.
Hours
- Support desk
- Mon–Fri 08:00–17:00
- Command Centre
- 24/7, managed clients
- Time zone
- EAT (UTC+3)
Installation and training
Fitting is done by Ajira technicians at your depot, in batches, so the fleet keeps running. A typical vehicle is off the road for under two hours.
Scoping
We confirm vehicle types, voltages, cab layouts and where each unit should sit, and agree a fitting schedule around your operation.
Fitting
Units are fitted to the manufacturer's specification, cabling is routed and secured, and each vehicle is tested and recorded before it leaves.
Briefing
Drivers are told what the camera does and does not record, and controllers are trained on the platform, the alerts and the reports.
Review
Your account manager walks you through the numbers every month — cost per kilometre, incidents, idle time and compliance records.
Logging a fault
Have these ready and we can usually diagnose remotely before anyone travels.
Plate number
The vehicle, as registered on the platform.
What is wrong
No live position, no video, device offline, a report that will not run, a certificate query.
When it started
The date and roughly the time you first noticed it.
Where the vehicle is
Depot, on the road or cross-border — it decides whether a technician can attend.
Raise a support request
For anything that is not urgent, this reaches the support desk with the detail already attached, which is usually faster than a phone call.
If a vehicle is off the road, or a load or a driver is at risk, call 0781 81 81 81 instead.